Individual System Plans
Choose the level of support that matches your lab's needs. All plans include annual check-ins, response guarantees, and parts discounts.
KeepPACE Basic
Designed for labs needing reliable baseline support
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- Annual check-in (30 min, remote)
- 1 business day response guarantee
- 10% discount on spare parts and out-of-warranty repairs
- Emergency video support available (billed hourly)
KeepPACE Standard
Adds process support and light service credit
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- Everything in Basic, plus:
- Extended annual check-in (60 min)
- 1x process optimization session per year
- 15% discount on parts and repairs
- Access to loaner equipment (as available)
- $300 on-site service credit
KeepPACE Plus
Intended for higher-utilization or mission-critical labs
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- Everything in Standard, plus:
- Annual preventive maintenance visit (on-site; travel billed separately)
- Biannual check-ins (1 remote, 1 on-site)
- Up to 2 emergency video support calls included
- 20% discount on parts and repairs
- Priority loaner access
- Designated service escalation contact
Not sure which plan fits your lab? Our team can help you choose the right level of support.
Request a QuoteEnterprise Plans
One agreement covering multiple systems and locations. Ideal for organizations with multiple labs or distributed operations.
Enterprise Basic
Covers up to 10 systems
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- Basic-level support
- Shared support hours
- Parts discounts
- On-site service credit
Enterprise Standard
Enhanced support for growing organizations
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- Workflow consulting
- Higher discounts
- Increased support hours
- Greater on-site service credit
Enterprise Plus
Comprehensive coverage for critical operations
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- Preventive maintenance
- Priority support
- Higher discounts
- Expanded service credits
Enterprise Premium
Fully customized support for national or global lab networks
Custom pricing available
- Tailored service agreements
- Dedicated account management
- Multi-site coordination
- Customized support levels
Ready to Get Started?
Contact our sales team for a personalized consultation. We'll discuss your lab's specific needs and help you find the perfect KeepPACE plan with customized pricing that fits your budget and requirements.