Services & Support
Your equipment is only as good as the support behind it. From the day we install your first machine through years of daily operation, PACE's service team keeps your lab producing reliable, repeatable results.
Programs & Planning
Ongoing coverage, new lab design, or one-on-one expert advice. Pick the starting point that fits your situation.
KeepPACE Service Plans
Annual service plans that bundle maintenance, training, and priority support into predictable yearly coverage for your entire lab.
Build Your Lab
Planning a new lab or expanding an existing one? Walk through our guided tool to spec the right equipment for your workflow and budget.
Lab Consultation
Have a specific question or challenge? Talk one-on-one with a PACE applications engineer about materials, methods, or troubleshooting.
Individual Services
Available as standalone purchases or included in a KeepPACE plan. Schedule what you need, when you need it.
Need immediate technical help instead? Visit our Support page to submit a request or access self-service resources.
On-Site Installation
A PACE technician handles delivery, placement, calibration, and verification so your equipment is producing results from day one, with no guesswork on your end.
- Equipment setup and calibration
- Initial testing and verification
- Utility and space-requirement guidance
- Documentation and handoff
Training
Hands-on sessions tailored to your team's skill level, from day-one operator basics to advanced metallographic techniques and process optimization.
- On-site or remote training options
- Basic operation and maintenance
- Advanced techniques and optimization
- Customized training for your applications
Maintenance Visits
Schedule a technician visit on your timeline for preventive upkeep, diagnostics, or repairs. No annual contract required.
- Flexible scheduling
- Preventive maintenance
- Diagnostic and repair services
- Equipment optimization
Upgrades & Optimization
Outgrowing your current setup? We handle equipment upgrades, retrofits, and process optimization to help your lab keep pace with changing requirements.
- Equipment upgrades and retrofits
- Workflow and process optimization
- Software and firmware updates
- Capacity and throughput assessments
Not sure which service you need? Our applications team can help you figure out the right approach. Request a consultation or call us at (520) 882-6598.
Ready to Get Started?
Tell us about your lab and we'll put together a service quote tailored to your equipment, team size, and timeline.